Technical Support and Software Updates

Thank you for visiting our technical support page. We hope this information will answer any questions you may have about Stationery Studio.

For instructions on installing Stationey Studio over a network, please download this file: Stationery Studio Network Installation.pdf

NEW - Stationery Studio 1.2.1 Patch for Windows Customers

Due to updates in the Stationery Studio code for Windows, certain PC customers running Stationery Studio version 1.2 have experienced a printing error where dotted lines print as solid lines. If you installed Stationery Studio version 1.2 and have experienced this printing issue, we apologize for any inconvenience this error may have caused you. Thank you for your patience.

We are happy to offer a download of the Stationery Studio patch designed to fix this problem. Downloading this update will allow you to print dotted lines, and also ensures that you have the most up-to-date code for Stationery Studio.

IMPORTANT: Please read the download instructions BEFORE downloading the patch. Click here to download a PDF of the instructions.

Click here to download the Stationery Studio 1.2.1 Patch.

If you need assistance or have other questions, please email shoppe@fablevision.com and we will be happy to assist you.

Does Stationery Studio run natively in OSX?

Yes, it does run natively in OSX. There are 2 separate Mac Installers, one for OSX, and one for OS 8.6-9.2.

What is the password or serial number to install the program?

Stationery Studio doesn't require a password or serial number to be installed, so if your computer asks for one, this might come from the way your computer is set up. One of the possible reasons is that you need an administrative machine log-in in order to install any new application. Contact your Technology Coordinator about that or even leave the password field blank and it might work.

Can I print on a network printer?

The driver for each printer used needs to be loaded onto the computer itself. After you install the correct driver for the correct printer, restart your computer and test to see if it works. This is valid for different kinds of printing issues like:

• Template not printing at all
• Some part of Stationery Studio page does not print or does not print correctly, i.e lines, dashes, graphics etc.
• The document does not fit correctly on an 8 1/2 x 11 page.

Why do I have a black image printed instead of the Shapes?

If you are using the Windows platform, on each computer that is printing a black image instead of a shape, go to the File menu, select Printer Preferences, and you will get a dialog box. Check off 'always print as bitmap' on the options available.

How do I paste photos/clipart on a PC?

When using the Windows platform, integrating pictures takes one more step than the one described in page 18. Copy the image and paste first into Microsoft Word, then copy it (from the Word document) and paste it into Stationery Studio. Also, Stationery Studio does not support images of more than 256 colors. So the resolution of photographs integrated in a Stationery Studio document may be pixellated but it works perfectly with ClipArt or other simple drawings.

Why are the dashed/broken lines printing Solid?

If using the Windows platform, go to the File menu, select Printer Preferences, and you will get a dialog box. Check off 'always print as bitmap' on the options available. If this does not solve the problem, please download the the Stationery Studio 1.2.1 Patch. Scroll to the top of this page for information and download directions.

Why do I get a memory error when pasting an image on a PC?

If you are using Windows, a memory issue usually means that your graphic is too large of a file. You should try and reduce it in another program before copying/pasting.

If you still require assistance, please call 1-888-240-3734 or e-mail shoppe@fablevision.com. We will be happy to help you!